Position: SERVICE COORDINATOR WITH ITALIAN LANGUAGE - BRNO
Category: IT and telecommunications
Region: Jihočeský
Reference number: CZP2009001877
Detailed information
THIS COULD BE AN OPPORTUNITY FOR EVERYONE LOOKING TO PROGRESS into the IT Sector.
Scope of employment
Co-ordinate all aspects of account specific deliverables
Support the delivery of cost effective, standard customer measurements in line with contracted commitments
Support account planning/strategy
Input to security and audit compliance, reviews & actions
Help provide leadership and direction to the Service Delivery teams
Work with the DPM and Service Delivery Manager to maintain/improve the level of service quality and Service Delivery performance
Support DPM/BOM, PE and Service Delivery Manager in the management of contract change and service related issues
Help manage service to contract, SLAs, dates and performance measures
Communicate alert notification explanation/clarification
Ensure communications on day-to-day service operations
Communicate service interruption, root cause analysis, action plans, capacity/performance trend analysis and issues
Support the management of the service within MIR process
Help develop service action plans based on root cause analysis, trends and customer inputs
Provide/manage continuous improvement of all services provided and identify alternatives/options to these services
Participate in process improvement with the agreed IBM/business areas
Provide timely and accurate Internal reporting
We offer
Fantastic working atmosphere in an international environment
Continuous personal development through general training and coaching
Advanced training both in Brno and potentially abroad when necessary
Development of all your potential
Friendly and supportive management
Regular business hours 9-5 Monday to Friday but shifts might be required.
Large benefits package
Above market motivational salary
