Portuguese, Italian or English Customers Support Specialists

Job description

Detailed information A MUCH MORE CHALLENGING CUSTOMER SUPPORT POSITION, away from simply answering and forwarding calls! THIS COULD BE A OPPORTUNITY FOR EVERYONE LOOKING TO PROGRESS into the IT Sector. Due to our clients business expansion we can offer the opportunity to join the largest corporation in the Czech Republic A leader in its sector providing REAL career prospects with OUTSTANDING benefits. The right chance for COMUNICATIVE, MOTIVATED and OUTGOING INDIVIDUALS to join a multicultural working environment with daily use of English and other languages. Scope of employment This role advises and guides the client with regards the use of a broad range of services, products, offerings. Following a standard call flow and issue handing processes (scripted or not scripted at times), The C.S Specialist verify entitlement, perform problem determination, resolve and close the problem, or when necessary route the incident record to the appropriate level of support. Using technical resources and tools, they support the customer by providing relevant information and answering questions and responding to customer requirements. They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance. They guide the customer, advising on potential resolutions and their implementation, and play a key role in overall customer satisfaction. We offer Background of global corporation Multicultural working environment Salary: Very competitive Constant ongoing work quality training Language courses, Lunch vouchers and others benefits to be discussed Real possibilities for personal and career development Working Visa sponsorship possible depending on profile

Job Category: Customer Support / Helpdesk

Job Location: Jihomoravský - Czech republic

Required Languages:

• English-Native
• Italian-Fluent
• Portuguese-Fluent

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