Customer Service Rep. with Bulgarian and English

Job description

Position: CUSTOMER SERVICE REP. WITH BULGARIAN AND ENGLISH - BRNO Category: IT and telecommunications Region: Jihomoravský Reference number: CZP2009001881 Detailed information THIS COULD BE AN OPPORTUNITY FOR EVERYONE LOOKING TO PROGRESS into the IT Sector. Due to our clients business expansion we can offer the opportunity to join the largest corporation in the Czech Republic A leader in its sector providing REAL career prospects with OUTSTANDING benefits. The right chance for COMMUNICATIVE, MOTIVATED and PROFESSIONAL INDIVIDUALS to join a multicultural working environment with daily use of English and other languages. Scope of employment This role advises and guides the customer regarding the use of a broad range of products, offerings, and services. Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support. Using technical resources and tools, they support the customer by answering questions and responding to customer requirements. They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance. They guide the customer, advising on potential resolutions and their implementation, and play a key role in overall customer satisfaction We offer Fantastic working atmosphere in an international environment Continuous personal development through general training and coaching Advanced training both in Brno and potentially abroad when necessary Development of all your potential Friendly and supportive management Regular business hours 9-5 Monday to Friday but shifts might be required. Large benefits package Above market motivational salary

Job Category: Customer Support / Helpdesk

Job Location: Jihomoravský - Czech republic

Required Languages:

• English-Good

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