Technical Support Rep - German

 

Job Description:

• Accepting requests through different communication channels, logging and identifying the problem;
• Responding to customers via phone and/or email. Manage customer expectations by taking into consideration customers’ entitlement and customer issue;
• Keeping customers informed setting and following up on commitments, keeping precise case documentation and case ownership;
• Meeting deadlines and delivering services according to customers’ service level agreements;
• Developing working knowledge of supported products and technology as well as applicable technical support tools
 

Required Languages:

  • English-Fluent
  • German-Fluent

Job Category:

  • Other
 

Job Location:

  • Belfast - U.S.A.

Post Date:

  • 17/06/2018
 
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