Social Media Travel Consultant with Italian & English


Job Description:

You will be part of the team that delivers a customer care service via Salesforce according to their client’s standards – a leading European airline brand. The goal is to meet the Service Level Agreement and maintaining high level of quality.

  • Manage social media servicing, campaigns and day-to-day activities on Facebook, Twitter, in a 24/7 environment. Being able to use different tools to deliver a complete service to our customers.
  • Should be able to effectively resolve all customer queries in Italian and English
  • Receive and comprehend weekly updates to maintain a high level of knowledge and being updated on the latest news.
  • By constantly monitoring Social Media, anything out of the ordinary needs to be escalated to the supervisor for an effective and immediate action.

Required Languages:

  • English-Fluent
  • Italian-Fluent

Job Category:

  • Other

Job Location:

  • Bucharest - Netherlands

Post Date:

  • 09/12/2017

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