You will be part of the team that delivers a customer care service via Salesforce according to their client’s standards – a leading European airline brand. The goal is to meet the Service Level Agreement and maintaining high level of quality.
Manage social media servicing, campaigns and day-to-day activities on Facebook, Twitter, Salesforce.com in a 24/7 environment. Being able to use different tools to deliver a complete service to our customers.
Should be able to effectively resolve all customer queries in French and English
Receive and comprehend weekly updates to maintain a high level of knowledge and being updated on the latest news.
By constantly monitoring Social Media, anything out of the ordinary needs to be escalated to the supervisor for an effective and immediate action.
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