Senior Service Manager


Job Description:

Jobco support is looking for a Senior Service Manager (Dutch-speaking).

As a Service Manager you are responsible for a specific set of customers and you report to the Service Delivery Manager NL. The Service Manager is liaison between the company delivery organization and their customers, ensuring successful day-to-day deliveries according to agreed service levels. An essential part of the role is being a trusted advisor, identifying opportunities for this company and its customers. The position requires a high degree of ability to coordinate several simultaneous activities and resources and develop a collaborative relationship with key stakeholders. You are a leader driven by results and represent towards their customers.

Additional areas of responsibility:

  • Service Level Management - developing, implementing, monitoring and reporting SLA’s.
  • Continuous Service Improvement – improving service quality, operational efficiency and profitability.
  • Change management.
  • Contract management
  • Invoicing according to contract and additional agreements.
  • Be the escalation point for severe incidents.
  • Act as a sparring partner for our sales team and participate in negotiations when needed.
  • Ensure the production and maintenance of documentation.
  • Arrange and participate in operational meetings with the customers key contact persons.

Required Languages:

  • English-Fluent
  • Dutch-Fluent

Job Category:

  • Other

Job Location:

  • Amsterdam - U.S.A.

Post Date:

  • 04/12/2017

Full name is required.

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