At the technical department of our client there is a job available for consultants with technical skills. You can also apply for this position if you have a huge willingness to learn the technical knowledge. After a trainee program of one month you are ready to lead this project together with the customer service and the colleagues of the technical department.
Your job is to help and advise users of an anti-virus software in a B2C and B2B market. Together with the customer service support team and the technical department you solve every issue and help the customers to a solution. The queries regarding the use of the software comes at your department by phone, email or through online chat.
Our client works with standardize queries to achieve a high customer service level. This means that every incoming query has to be solved timely. Help customers timely and on a professional manner is important. As a consultant you have the ability to give all need advice to customers about products and services. Your job is to prioritize all tasks and involve other teams during an escalation in the process. You can be sure that this company works with a high standard of services, for every issue of a possible escalation, there is a potentiality solution so that every possible obstacles can be solved.
Using an actual e-mail address usually helps when looking for a job. Don't worry we won't spam you :-)
Improve your chances to find the right job.
By leaving your e-mail address you get access to the advanced jobsearch functions, unlock better matching and never miss out on the latest jobs. You will receive an e-mail with a password from us including a link to unsubscribe. (Of course we would love if you didn't do that.) Please come back to find out how a free account helps you getting the job you deserve.