You are a high performing, customer orientated account manager, who will take full responsibility for a portfolio of our client’s partners. Focused on delivering superior customer experience, meeting & exceeding business targets, reducing churn & increasing renewals. With your proactive, collaborative & solution oriented style, you will excel at delivering optimal satisfaction levels to our partners through proactive outbound activities.
Key Responsibilities include:
· Play the pivotal role in building our partners’ satisfaction with their company collaboration
· Manage the business relationship for a portfolio (c.1,800) of diverse clients, providing product insight & support to ensure the best client experience for our partners
· Actively contribute to maximising product usage & promote additional options to help partners achieve their revenue expectations & deliver renewals
· Engage with our clients partners & conduct regular reviews to provide the highest level of customer service
· Learn and develop from the team around you and your team lead to become a world class sales professional
· Gather all data on concerns, determine root cause & seek out solutions or escalate as needed
· Proactively identify other areas of improvement to enhance the overall customer experience
Essential Competencies/ skills:
– Track record of delivery in customer service or sales environment (2 – 3 years)
– Fluent (written/oral) in German & professional English
– Ability to develop rapport & build relationships with partners
– Organized – with ability to prioritize in dynamic environment
– Analytical – can find actionable insights to drive change
– Enthusiastic self-starter & engaging communicator (oral and written)
– Efficient using MS office & experience with CRM tools an advantage
– >40 words per minute typing skills
– To best serve our partners, you would be expected to work office hours 0800-1700 & public holidays to suit the clients of the market covered
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