Customer Care Advisor - English (m/f)

 

Job Description:

In line with SELLBYTEL Group’s Technical Support and Service project, we are currently recruiting Customer Support
Advisors to be part of an exciting new team, working for the leader in the technological sector (computers,
telecommunication, entertainment). Our Service will be responsible for resolving Customer’s technical requests,
when possible, in a single telephone call using customer’s troubleshooting protocols:



Customer Care Advisor - English (m/f)

Main tasks:

• Take incoming user requests (via telephone, email, voicemail, pager, or other automated alerts), log call
details onto case management systems and provide response and resolution within SLA to customer;
• Progress / close service requests to a satisfactory conclusion on call management system;
• Proactively update customers with status and resolution progress;
• Monitor / progress all open queries in queue;
• Escalate potential service issues to appropriate level;
• Achieve an excellent customer satisfaction level.

Profile:

• Native or very high level of English;
• Knowledge of IT environment;
• Customer service experience, preferably technical support;
• Good communication and team skills, flexibility and stress resistance.


Offer:

• Continuous training and good career prospects;
• Full time positions;
• Work place: Oeiras (Tagus Park).

If you are looking for a new challenge in an international environment, please send your updated CV in
English to recruitment-lisbon@sellbytel.de with the reference UK_417_MC.
 

Required Languages:

  • English-Fluent

Job Category:

  • Customer Support / Helpdesk
 

Job Location:

  • Oeiras - Portugal

Post Date:

  • 19/04/2017
 
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